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FREQUENTLY ASKED QUESTIONS

THE BASICS

AM I ABLE TO WAIT UNTIL AFTER MY PROJECT IS FINISHED TO PAY?


No - All services must be paid in full and processed prior to the designer starting on your projcet. Please see our Terms + Conditions for more detailed information.




AM I ABLE TO GET A REFUND IF I DO NOT LIKE THE FINAL PRODUCT?


We strive to execute the vision that you have for your brand. If for some reason you end up not liking the proofs that we send you to look over, we offer opportunities for correction. We offer three (3) complimentary round of revisions for you to request any minor changes. We do not finalize anything until you absolutely love your product. Unfortunately, we do no offer any refunds once a product has been started on or issued out. If a new design is wanted, the client must pay a fee of $55 for a completely new design.




WHAT IS THE TURNAROUND TIME FOR YOUR SERVICES AND PACKAGES?


Our turnaround times vary and depend on the type of service/project and our workload as well. Each souvenir (service) has the turnaround time listed on the designated order page.




DOES YOUR COMPANY OFFER "RUSH" SERVICES?


Of course! - We offer rush services on all of our products and services (EXCEPT for website construction) for an additional $100 fee. The additional fee is an add-on and can be added on to your order by the client if this is a service that is needed at the time of purchse. All of our rush services vary and depends on the type of service(s) needed.




WHAT ARE YOUR HOURS OF OPERATION?


Boardwalk Graphics is open Monday - Thursday, 4pm - 10pm CST. We are closed Friday - Sunday, all major Holidays/Observings and my birthday: 01/09




I RECEIVED MY PRODUCTS BUT HOW DO I SAVE THEM TO ENSURE IT SAVES IN HIGH QUALITY?


All projects that we design for clients are uploaded into a folder spcifically for your brand on dropbox. We highly recommend our clients downloading the dropbox app to ensure the products stay in high quality. Once we send you your unique link to your folder, press and hold down on the graphic and click "save to camera roll." This will save your product(s) straight to your camera roll in it's highest quality.




I HAVE MORE INFO I'D LIKE TO ADD TO MY SERVICES BUT I RAN OUT OF SPACE. WHAT DO I DO?


If you ran out of space to add any information that you'd like on a flyer, business cards, etc. Please email us your extended information: info@boardwalkgfx.com Subject line: Your first + Last name - Extended Info




CAN I BE PROVIDED A SAMPLE PRIOR TO ME PAYING FOR MY SERVICE?


Per our policy, all projects and services require 100% full payment prior to us beginning your project. Once we have received the payment, the designer will begin working on your project. You are provided 1-3 proofs for you to choose (to either accept or request a round revisions to make any minor changes) from once the designer has completed them for you.




I DON'T SEE A SERVICE THAT I NEED IN THE GIFT SHOP. WHAT DO I DO?


If there is a service that you need but don't see in our gift shop, please contact the info desk for a custom quote.




I SENT YOU AN EMAIL. WHY HASN'T ANYONE RESPONDED YET?


Emails are responded to during business hours (Monday - Thursday 4pm - 10pm) only, with a 24 - 48 hour response time period to all emails and form responses. Please note, that emails will NOT be responded to on Fridays, the weekends (Saturday + Sunday) my birthday (01/09) or on all major Holidays (i.e: Christmas, New Years Eve and New years Day, Valentine's Day, St. Patricks Day, Easter, 4th of July, President's Day, Columbus Day, Halloween, Thanksgiving, etc) as we are not open on these days. When emailing us, please keep this in mind.




DO YOU DO CONSULTATION CALLS WITH YOUR CLIENTS? / CAN YOU CALL ME?


The only clients that can recieve calls from us/call us, are our Gold Season pass holders. Other than that, we do not call our clients. The only form of communication that we have for our non Gold Season Pass holders, is email - for paper trail purposes. Please refrain from asking if we can call you if you are not a Gold Season Pass Holder.




ARE ORDERS PROCESSED ON THE WEEKENDS?


Orders are only processed during business hours. (Monday - Friday 10am - 6pm cst) If an order is placed on a Friday after 6pm, it will not be processed until the following business day. After an order is placed, please allow 1- 2 business days for a confirmation email to be sent out and for processing to complete. If an order is placed on a Saturday or Sunday, it will not be processed and the client will not receive a confirmation email from us until the next business day.




DO YOU OFFER AFFILIATE MARKETING?


No, we do not do affiliate marketing. Per our terms and conditions, Boardwalk Graphics has ownership over all designs created for clients and all designs are subject for BWGFX use.




WHAT IS THE RESPONSE TIME AFTER I SUBMIT A FORM IN THE PORTAL?


Response time to all emails (including form submissions) is 24 - 48 business hours.




HOW CAN WE CONTACT YOU?


You are able to go through the info desk to contact us or email us: info@boardwalkgfx.com




DO YOU OFFER A LA CARTE / INDIVIDUAL SERVICES?


Yes, we do. All of our a la carte/individual services (souvenirs) can be found in our gift shop.





PRINTS

DO YOU OFFER PRINTS?


Yes - we offer prints with a minimum of 250 prints per order and a maximum of 1000. If a client needs more than 1000 prints, they must place a new order with the extra prints they need. Prints and shipping occurs 7 - 14 business days AFTER designs have been approved and finalized. This timeframe includes the production, printing processing time as well as the shipping time. We do not print on site. We collaborate with an outsourced vendor for prints - so please keep this in mind when ordering. Once items have shipped via UPS, visitors will recieve a tracking number via email. Shipping cost is included in the price.




WHAT IF I NEED MY DESIGNS AND PRINTS THE SAME DAY?


Unfortunately, we do not offer same day printing/shipping services or designs. We do offer rush services and all rush service times can be found on each order page.





SEASON PASSES

DO YOU ACCEPT MONTHLY PAYMENTS FOR SEASON PASSES?


We require 100% of the one time fee (or monthly fee) to be paid prior to you receiving your season pass benefits and your card in the mail. The fee is not expected to be paid again unless you are renewing your season pass once it expires for annual passes and for monthly passes, a fee is processed each month until cancellation.




WILL I RECEIVE AN ACTUAL SEASON PASS CARD IN THE MAIL?


Yes, you will receive your season pass card in the mail 7 - 14 business days after your order has been placed.




WILL I BE CHARGED A PROCESSING FEE EACH MONTH FOR INVESTING IN A SEASON PASS?


No - there are no monthly processing fees.




IF I BUY MY PASS TODAY, HOW SOON CAN I ENJOY MY BENEFITS AS A MEMBER?


If you purchase a pass today, you can start enjoying your benefits once you receive your physical season pass card in the mail.




WHEN DOES MY SEASON PASS EXPIRE?


Annual Season passes expire 1 year from the date of purchase. Monthly Season passes don't expire unless you cancel the service. Please note that if you invested into a monthly season pass, clients are not able to cancel their membership until the 6 month mark of having their pass.




IF I INVEST IN A SEASON PASS, WILL I STILL HAVE TO PAY FOR CERTAIN SERVICES?


Absolutely not. You invested in a monthly/annual retainer service. So you are only expected to pay either a year out from the day you made the purchased or each month. Depending on which pass you puchased.




WHAT ARE THE BENEFITS OF EACH SEASON PASS?


Please refer to our Season Pass tab to view the benefits of each season pass.




WHAT TYPE OF SEASON PASSES DO YOU OFFER?


We offer both monthly and annual season passes. You are able to pay month by month, or you can pay for the annual season pass one time, in full and up front and get 10% off of your order.




IF I PURCHASE A MONTHLY SEASON, WHEN AM I ABLE TO CANCEL THE SERVICE?


If you invested in a monthly season pass, you are unable to cancel the service until you've reached 6 full months of payments.




DO YOU DO CUSTOM SEASON PASSES?


Yes, we offer custom season passes. If a visitor does not see a pass they like or that would be beneficial to them, both the client and designer can come together to create a custom month to month or annual season pass. The designer will decide whether their custom season pass falls under Diamond, Silver or Gold and the client will be charged based on that.





WEBSITES

DO YOU PROVIDE STOCK PHOTOS FOR PROJECTS?


We provide stock photos for websites if they are needed. If stock photos are needed for any other service, there will be an additional stock photo fee of $30. This will cover all photos that we will provide on your behalf for your project.




DO YOU PROVIDE HOSTING AND DOMAINS?


No - we do not provide these due to the nature of them. They are reoccuring fees that must be paid either monthly or annually. The client must obtain these themselves prior to inquiring about our website services. Domains can be purchased from Go Daddy (if you install "Honey" on your computer, your domains will be a lot cheaper) Hosting subscriptions can be purchased from Wix.Com




DO YOU PROVIDE WEBSITE MAINTENANCE?


We do provide 1 free month of website maintenance and a pre-recorded how to guide on how to maintain your website as well. After the 1 month mark, there is a $95 monthly fee for us to maintain your website unless you are a Gold Season Pass holder. If you are a Gold Season Pass holder, the monthly website maintenance fee does not apply to you.




ARE THERE RUSH SERVICES ON WEBSITES?


No - there are absolutely no rush services on websites.





BRANDING TEMPLATES

HOW CAN I PUT MY OWN INFO ON A BLANK BRANDING TEMPLATE?


You can use the apps "CANVA" or "PHONTO" to add your own text/into onto a blank branding template.




DO I NEED PHOTOSHOP TO EDIT BRANDING TEMPLATES?


Not at all. You can use Canva, which is mobile friendly (they have an app), Pic Monkey, or Photopea. You can also use any other online editing platform to place your own info on branding templates. Photoshop isn't needed.




WHAT IS A BRANDING TEMPLATE?


A branding template is a reusable blank template that we design for clients. Branding templates are the perfect tool to keep your brand and page consisitent. They can be used on social media to display sales, make announcements, display new items on your site, etc.




DO YOU CREATE IG STORY BRANDING TEMPLATES AS WELL?


Yes! We create both IG feed and IG story branding templates.





INSTANT DOWNLOADS

HOW DO THE INSTANT DOWNLOADS WORK?


Premade Starbucks Templates are templates that instantly get sent to your email after purchase. If you happen to not see an email for us with your download link, check your spam folder and/or add us to your contacts in your email.




CAN WE AS THE CLIENT HAVE YOU ADD DESIGNS TO AN INSTANT DOWNLOAD?


No - instant downloads are "as is" downloads, meaning what you see is what you get. We do not add extra components to any premades/instant downloads.




AM I ABLE TO ADD TEXT/MY LOGO/AN IMAGE TO AN INSTANT DOWNLOAD?


Yes - you are able to add items (such as a logo, text, images, etc) to your instant download yourself by using any editing app that you may have. (Canva or Phonto works) You are also able to add a Starbucks barcode to our premade Starbucks Templates using any editing app that you may have as well. They are also reusable.




DO STARBUCKS GIFT CARDS COME WITH THE PREMADE STARBUCKS TEMPLATES?


No - you will have to purchase your own Starbucks gift card prior to ordering a premade Starbucks Template.




CAN WE REQUEST A SPECIFIC TYPE OF PREMADE AND COLOR TO ADD TO YOUR INSTANT DOWNLOADS?


Yes - we do take color requests and specific premade types. If you like a premade but don't see a color that will match the aesthetic of your business/brand/influencer page, you can make a request. Or if you have a certain type of premade in mind but don't see it on our site, we will take requests for that as well in the color of your liking. All requests will be added to our site, 3- 5 days after a request has been made. You can make a request by visiting the information desk on our website. (Requests go for both our $10 instants and our Starbucks Templates as well.)




HOW CAN I PUT MY OWN BARCODE ON A PREMADE STARBUCKS TEMPLATE?


You are able to do so by using a photo editing app suc as Phonto or Canva. Or you can use pic monkey or photo pea as well.





STARBUCKS TEMPLATES

HOW DO I OBTAIN A STARBUCKS GIFTCARD CODE FOR THE TEMPLATE?


After you have purchased a custom template from us and the payment has processed successfully, an email will get sent to you with directions on how to obtain a Starbucks Giftcard Barcode to send to us.




DOES THE PRICE FOR THE STARBUCKS TEMPLATE INCLUDE THE GIFT CARD?


No, the $50 base price does not include the gift card. The gift cards needs to be obtained by the client themselves.




DO I NEED TO PURCHASE A STARBUCKS GIFTCARD PRIOR TO PURCHASING THE TEMPLATE?


We reccomend the client purchasing their own giftcard prior to purchasing their template but it is not neccesary. You are able to purchase the gift card after you purchase your template if you'd like.




IS EVERY STARBUCKS TEMPLATE THE SAME?


No, every template is custom and is based on the client's wants. They are made from scratch on a blank canvas in photoshop. The only three items that will be on each template we create, is the barcode (will vary), the Starbucks logo and the fine print under the barcode.




WHAT DO I DO WITH MY STARBUCKS GIFTCARD CODE AFTER I PURCHASE IT?


After the barcode/gift card has been purchased, please send it to us via our info desk so we will be able to add it to your template.




DO I HAVE TO BUY A NEW TEMPLATE EACH TIME I DO A STARBUCKS TEMPLATE?


Not necessarily - you are able to keep the same template if you've gotten one from us before. If you would like to keep the same template but swap out the barcodes, we are able to do that for you at no extra cost. You are also able to reload the same barcode/gift code to reuse the template in the future as well.




WHAT IS THE AVERAGE AMOUNT PEOPLE PUT ON THEIR GIFTCARDS?


$25 - $200 is the average range. We've had several clients put $25 on their card, we've had others put $75 and we've even had others put $200. It's all based on preference, number of followers and your budget. So it varies.





FILE TYPES

WHAT FILE TYPES ARE PROVIDED TO ME ONCE MY PROJECT IS COMPLETED AND SENT TO ME?


We provide high quality PNG, JPG and PDF files to clients. Other file types such as SVGs, .AI and EPS files are available upon request at no extra charge.





LOGO FILES

I SAVED MY TRANSPARENT LOGO BUT HOW DO I USE IT TO WATERMARK MY OWN PHOTOS THAT I POST ON SOCIAL MEDIA/MY WEBSITE?


You can use the app "superimpose studio" to watermark your photos before posting them. (Or any other watermarking specific app.) Simply open the app then hit "create new." Press background, library then proceed to pick the photo that you want to place a watermark on from your camera roll (or you can take a photo straight through the app. Click next. If this is something that you are going to put on IG, chose the size 1:1 and JPEG, then move box to your desired position. Click "done" at thhe top. To watermark, click layer, library, chose the PNG file (transparent background file) ,. next, 1:1, and place it over the image you're trying to watermark. After you have placed it over your image, click the lock on the layer to the left to lock the layer on your image. Finally, click Save/Share at the bottom of your screen, then click "save" to save it to your camera roll and wallah. All done.





OPERATING HOURS:

OPEN:

Monday - Thursday 4pm - 10pm

CLOSED:

Friday - Sunday, All Major Holidays and My Birthday: 01/09

CONTACT US:

EMAIL: info@boardwalkgfx.com

Based in San Antonio, TX

Styling Brands Worldwide

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