OUR POLICY

Compensation: The client agrees to pay Boardwalk Graphics, LLC 100% of the total project cost before any services are started on. If services are not paid in full (aside from website developments), projects will not be started on and will delay the client’s original turnaround time. If the parameters of the work change, or if it involves more time than estimated, Boardwalk Graphics will inform the client. Boardwalk Graphics is responsible for the payment of all federal, state, and/or local taxes with respect to the services she performs for the client as an independent contractor. The client acknowledges that the designer has the right to change the costs of all services and packages at any given time. The client will not treat Boardwalk Graphics as an employee for any purpose.

 

Work: Boardwalk Graphics, LLC agrees to produce project materials (the “work”) at the request of the client for fees agreed upon in advance and delivery of the work by an agreed-upon deadline. As long as the client provides the designer with all detailed information, items, images and materials needed to do so within the allotted time frame. Boardwalk Graphics, LLC agrees that she will be the sole author of the work, which will be original work and free of plagiarism.

 

Process: The client acknowledges that he or she must place their order for a service/project with Boardwalk Graphics, LLC on their website. It is the client’s responsibility to provide the designer with all needed information and items that they are wanting on each product. Once the detailed information is submitted to the designer, the designer will proceed with the next steps. Once payment is submitted to the designer and processed, then the client’s turnaround time will begin. It is the client’s responsibility to submit high quality professional photos to the designer. We do not accept any blurry, low quality photos. If stock photos are needed, we do provide them for an additional $30 fee, which covers all photos needed for the client's project. It is the client’s responsibility to provide Boardwalk Graphics with clear and concise verbiage. Boardwalk Graphics is neither responsible nor liable for any grammatical errors or misspelled words that have been provided and submitted. The client must be sure to double-check any names, titles, phrases, and wording before submitting all information to Boardwalk Graphics. 

 

Revisions: After Boardwalk Graphics, LLC has received all information from the client, she will cooperate with the client in editing and otherwise reviewing the work prior to completion and launch. Once the client receives their proof(s,) the client is allotted three (3) complimentary round of revisions to request any minor changes such as color changes, wording, fonts, placement, etc. Any additional minor revisions (after the first complimentary round of revisions) will be an additional $35 on top of the original service fee unless a mistake was made on my behalf. (i.e: a typo.) If the client wants to make changes to the overall design, he/she must purchase an entire new design at the market price. Information provided for flyer designs that require me to physically type out the text will result in an additional $30 fee that must be paid prior to the design being released. If a flyer has to be redesigned due to lack of prior information given, it will also result in an additional $30 fee. Once you post your flyer on any social media network, it is not permitted to receive any additional changes or add-ons unless an editing fee of $30 is paid.

 

Time Frame To Obtain Materials: Each client has a unique time frame (turnaround time) for obtaining materials for the project and/or service requested. All turnaround times vary. Any and all information should be submitted via website or email (depending on the service.) Any details regarding an order sent through any social media platform such as Instagram, Facebook, etc. will be null and void. If all materials needed for the project and/or design is not provided to Boardwalk Graphics 1 week following the initial date of purchase is subject to one of the following:

 

  1. Termination with no obligation of refund or services rendered.

 

  1. Standard turnaround time restarts from the time all material is confirmed to be received by the designer.

 

  1. Special instructions or permissions that must be approved and documented by the designer to be valid.

 

Prints: If the client orders prints with their designs, Boardwalk Graphics will begin the printing process once the client approve the designs for their project. Once the designs and prints (or just the prints) are processed, completed and shipped out, a tracking number will be sent to the client via email. All items ship 7-21 business days from the date that the client approves their design. The turnaround times vary and are dependent on what the client has ordered. If the client is late in approving their design, their printing and shipping times will be delayed and the original turnaround time will be pushed back. The minimum amount of prints that Boardwalk Graphics, LLC can produce is 100.  We will not print less than the minimum requirement.  

 

Shipping: Boardwalk Graphics, LLC offers 100% FREE shipping on all products. The client will not be responsible for paying a separate shipping cost. Once the client has approved their proofs, giving Boardwalk Graphics the okay to print, the shipping process will begin (after the products have been printed.) Boardwalk Graphics is not responsible for any lost, stolen or damaged items once they have shipped. We cannot guarantee an exact delivery date. All products being shipped, ships via USPS or UPS. If there are any items that have been lost, stolen or damaged, please refer to the USPS or UPS website regarding the matter. If you have a product with an exact deadline, please order in advance; even if you are applying our rush order services to ensure you obtain your products in time. Once items have been shipped out, the client will receive the tracking information via email. 

 

Confidentiality: Boardwalk Graphics acknowledges that she may receive or have access to information, which relates to the Client’s past, present, or future products, vendor lists, creative works, marketing strategies, pending projects/proposals, and other proprietary information. The designer, Boardwalk Graphics agrees to protect the confidentiality of the client’s proprietary information and all physical forms thereof, whether disclosed to Boardwalk Graphics before this Agreement is viewed or afterward; unless strict confidentiality is requested by client in advance of the establishment of this contract, Boardwalk Graphics can display materials and final work created for Client on the Boardwalk Graphics Instagram and Facebook pages (@boardwalkgfx) and the official BWGFX website. 

 

Client Approval: Upon acceptance of the work, the client accepts responsibility for any further processes in which this work is used (e.g. film outpost, printing, etc.) Boardwalk Graphics is not responsible for errors occurring in this work or projects related to this work after acceptance of the work by the client. If the client posts any work created by Boardwalk Graphics on any social media platform they automatically approve the design.

 

Cancellation: Both parties understand that the client or Boardwalk Graphics may terminate the service at any time if, for any reason, the relationship is deemed unsatisfactory by either party. Upon written or verbal cancellation, the client is responsible for payment for all expenses incurred and any work done towards the completion of the project based on the percentage of the project completed that is determined by Boardwalk Graphics. Should Client cancel the project following its completion, Client is responsible for full payment as per the agreed upon estimate plus all expenses incurred. In the event of cancellation, Boardwalk Graphics retains ownership of all copyrights and original work created.

 

Refunds: There are absolutely NO refunds on any design work, service and project that has been started on or issued out. If a client wishes to receive a refund, one may obtain a refund if the designer has not begun working on their service/project.

 

ANY PERSON PURSUING TO GET A REFUND OR PROCEED WITH THE PROCESS OF OBTAINING A REFUND AFTER WORK HAS BEEN STARTED ON OR ISSUED OUT WILL HAVE THIS CONTRACT VOIDED AND ALL SERVICES ORIGINALLY APPLIED FOR WILL NOT BE OBLIGATED TO BE COMPLETED UNLESS OTHERWISE STATED BY THE COMPANY OWNER REQUEST. ANY CHARGEBACK/REFUND CASES OPENED PER CLIENT ACTION IS SUBJECT TO LOSING ALL RIGHTS TO DESIGNS OR PAYING A MINIMUM OF HALF OF THE ORIGINAL COST OF THE WORK ORIGINALLY ORDERED.

 

At any point in time if the client decides they no longer want the service or package they have purchased, they are welcome to decline further services but no refund will be issued and the contract will be void, once client has agreed to not continue services rather it be verbally or in writing.

Brand Assist Calls: The client understands that the only clients who are able to call us and get clarification and/or assistance with their brand or a service they've purchased from us, are our Gold Season Pass holders. All communication with those who are not a Gold Season Pass holder, will only have the opportunity to communicate with us via email. The client will refrain from asking the designer if they can call them, hold a telecommunication conference, or text them unless they have invested in a Gold Season Pass. All communication with non season pass holders are held via email ONLY for paper trail purposes. 

 

Acceptance of Terms: The client promises to pay for the services rendered by Boardwalk Graphics for the Work as agreed upon. Client agrees they have read, understood, and are considered legally bonded to these terms.

 

 

Designer Signature:

 

Boardwalk Graphics, LLC

ABOUT:

HOURS OF OPERATION:

MONDAY - FRIDAY

9AM - 6PM CST

CLOSED: SATURDAY - SUNDAY

AND ALL MAJOR HOLIDAYS

CONTACT:

  • Black Instagram Icon
  • Black Facebook Icon

© WEBSITE CREATED BY BOARDWALK GRAPHICS. ALL RIGHTS RESERVED.